Refund Policy

1. Policy Overview
This policy outlines the terms and conditions for our services, emphasizing our commitment to professional care, client confidentiality, and ethical practice.
 
2. Service Fees and Payments
2.1 Fee Structure

• Fees are charged per session

• Payment is expected at the time of service

• Accepted payment methods include credit card, electronic transfer, and online payment platforms

2.2 Initial Consultation

• First consultation may be offered at a reduced rate or as a free initial assessment

• This consultation helps determine mutual fit between client and counselor

3. Cancellation Policy
3.1 Session Cancellation

• Clients must provide at least 24 hours' notice for session cancellation

• Cancellations with less than 24 hours' notice will be charged the full session fee

• Exceptions may be made for:

  • Medical emergencies

  • Sudden illness

  • Unforeseen critical life events

3.2 Late Arrival

• If a client arrives late, the session will still end at the originally scheduled time

• Full session fee applies

• Remaining time will be used at the counselor's discretion

4. Refund Considerations
4.1 Service Refunds

• Due to the nature of the services, full session fees are typically non-refundable

• Exceptions may be considered in rare circumstances, such as:

  • Significant service quality issues

  • Demonstrable breach of professional standards

  • Mutual agreement between client and counseling service

4.2 Partial Refunds or Credits

• In cases of technical issues during online sessions

• If a session is cut short due to technical problems

• Prorated credit for unused portion of the session may be offered

5. Confidentiality and Ethical Considerations
5.1 Confidentiality Guarantee

• All sessions are confidential

• No refunds are related to confidentiality, as this is a core professional commitment

• Exceptions to confidentiality exist only for legal requirements (risk of harm)

5.2 Ethical Standards

• Our team adheres to professional ethical guidelines

• Complaints about service quality will be reviewed

• Legitimate concerns may result in service credit

6. Online Sessions
6.1 Technical Requirements

• Clients are responsible for:

  • Stable internet connection

  • Appropriate device

  • Private, secure location for sessions

• Technical issues on client's end do not qualify for refund

6.2 Platform Issues

• If our platform experiences significant technical difficulties

• We will:

  • Reschedule the session

  • Provide a full credit

  • Offer alternative communication method

7. Policy Updates

• This policy may be updated periodically

• Clients will be notified of significant changes

• Current version always available on our website

8. Contact Information
For policy inquiries or concerns:

• Email: info@conversationswithmaryannl.com

• Hours: [Business Hours]

9. Policy Acceptance
By scheduling a session, clients acknowledge and accept these terms.

Last Updated: May 9, 2025